Hosting
Hosting is on a shared cPanel server and is provided 'as available' per the shared resources or the Web Host. Web Host gives no warranty, express or implied, for the Product/Services, including any reimbursement for loss of income due to disruption of services by WebHost or its providers. The Customer irrevocably waives all right to claim reimbursements for lost business income due to interruptions to Product/Services provided by Web Host. This is because we have found that nearly all New Zealand and Australian web hosts don't stick by their word to provide consistently good service at a good price. We are continually looking for an improved hosting service. If you are such a host, please contact us.
Private server, dedicated server, virtual server, and out-of-country hosting are also available.
Note: Until we can find a good local web host, Wellington Websites will host client websites overseas. We are very pleased with the results and service.
Backups
A full cPanel backup is done once a week. MySQL backups are done as needed. Further Weekly and Monthly backup services are available at a cost. Backups are retained for six months and then deleted.
Right to Refuse Work, Cancel Contract or Ongoing Work
Wellington Websites and their staff and agents reserve the right to refuse work or to cancel a contract or ongoing work based on such reasons as:
- Aesthetic, design, or ethical reasons.
- Client refuses to establish and/or maintain acceptable business practices, policies, and procedures, with regard to data integrity, security, and accessibility to needed resources (Example: procedure for maintaining password security). The web host maintains minimum backups; beyond that, it is the client's responsibility to ensure ongoing data integrity.
- Excessive changing of the scope of work once the project has been accepted and work has started. It is understood that some changes to a project can occur during building, but changes of more than 20% of the scope of design will incur hourly change rates billed at $145 per hour and will be supplemental to the quoted project price. Any hourly overages are due and payable weekly.
- Refusal to upgrade site or software to most current versions.
Purchaser Responsibility:
All of our websites and programming are easily updatable and changeable by anybody. It is the purchaser's responsibility to find a person of adequate intelligence and technical knowledge to maintain changes to the website. We offer all training for the first year as included in the website design price for complete website packages. Refusal of training will result in the cancellation of that current contract. If a shopping cart system was purchased, then the website purchaser's responsibility is to maintain the shopping cart and deal with customer service issues (like people who don't know how to purchase on the internet and problems with people understanding how to use PayPal or payment processor).
Any refunds on such cancellation of contracts or ongoing work are at the sole discretion of Wellington Websites and their staff or agents.